Users on social media have experienced difficulties in depositing and withdrawing Turkish lira from their accounts on BtcTurk since this morning. Panicked users on social media bombarded BtcTurk with questions. Exchange users who started commenting on BtcTurk posts began to state that their deposit/withdrawal transactions were not carried out. The official that started not responding to users on the subject BtcTurkAccount X, “There are delays due to a technical glitch in Turkish lira deposit/withdrawal transactions . ” said. BtcTurk, which shares a link with its users to follow the current situation, continues to work on the technical problem.
They flocked to customer service!
BtcTurk users, who could not find sufficient support on X and started to react more harshly, sought help from customer services. As a result of the incident, there was a congestion in the customer service communication line, which is frequently called. BtcTurk users, who have been having problems especially with deposit/withdrawal transactions since the morning, are voicing their complaints on social media platforms.
The problems expressed by users were not limited to deposit/withdrawal transactions. Emphasizing that a high amount is requested in transfer fees, a BtcTurk user expressed his complaint that while 1 USD transfer commission fee is paid in other exchanges, this figure reaches up to 2.5 USD in BtcTurk.
